BASIC · €200/mo
24/7 monitoring + backups every 6 hours + security patches + a monthly report. Everything so the site stays up and isn’t hacked.
01 — CARE · NOT FOR ALL
A website isn’t a release. It’s operation.
Monitoring, backups, updates, security patches, minor fixes. Continuously. A predictable monthly fee — no surprises or hidden invoices.
02 — SCOPE
Support packages — transparent, like a menu price list.
Three tiers depending on how actively your site evolves. You can switch between packages every quarter.
STANDARD · €500/mo
Everything in BASIC + 4 hours of development a month + content updates + a monthly review call. Regular support for a living product.
PREMIUM · €1200/mo
Everything in STANDARD + 12 hours of development + on-call priority + a quarterly audit + a dedicated PM. A partnership, not support.
03 — CYCLE
From brief to year two.
DISCOVERY
30 minutes of audit. We understand the task and the constraints.
DESIGN
Grid, typography, prototype. No decoration for decoration’s sake.
BUILD
Clean WP/Laravel/Next code. CI with performance checks.
LAUNCH
Deployment on our hosting. Monitoring from day one.
OPERATE
SLA, updates, security control. The site lives into year two.
04 — STACK
Care principles — not improvisation, but process.
Monitoring — constant.
Uptime + performance + errors. Alerts reach on-call in minutes, not hours.
Updates — on a weekly cycle.
CMS, plugins, security — on a schedule. No surprises or “sudden breakages.”
Growth — in accumulated hours.
Unused hours roll over for 30 days. Not a “needed it — gone” moment.
06 — FAQ
What people ask about Care.
01 What if I didn’t use my hours?
They roll over for 30 days. On day 60 they expire. It’s not a “discount,” it’s a calendar reality — we keep a team for your volume. Unused hours are our signal to review the package downward.
02 How are non-standard tasks estimated?
A task = description + estimate before starting. Up to 2 hours — done upfront, without approval. More than 2 — with your written OK. Billed in hours at the price list, not “whatever we say.”
03 Can I change the package?
Yes — quarterly. You can switch up immediately. Down — with a month’s notice, so we can reallocate the team. No penalties or “annual contracts.”
04 Hand-off to your own developer?
At any moment. We hand over: documentation, accesses, ticket history, runbooks. One free consult call with the receiving team. No lock-ins.
05 How are incidents counted?
All incidents are on a real-time status page. A public post-mortem within 5 business days. An SLA breach — an automatic credit note without your request. Incident logs available in the dashboard for 90 days.
06 Contract term?
Minimum — 3 months (enough to get to know your site). After that — month-to-month. Cancel at any time with 30 days’ notice. No “annual discounts” or lock-in tricks.